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This certification is to demonstrate baseline skills for IT support professionals

What you will learn:

  • Configure and troubleshoot  device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software

  • Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting

  • Support basic IT infrastructure and networking

  • Configure and support PC, mobile and IoT device hardware

  • Implement basic data backup and recovery methods and apply data storage and management best practices

October'2020 session:
Future sessions:
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